I was following back some people on Twitter this morning, and shortly after I received a DM, (Direct Message for those out there not so Twitter savvy), from someone I had just re-followed. Before I even opened the message I knew what it was. It was a generic
“Hey, thanks for following me on Twitter, I’m pretending to be really interested in what you’re doing by telling you to chat with me, even though chances are slim that I’ll answer you and we can have an engaging conversation. Really, I’m just using this to plug links to my book/blog/etc. in hopes that you might go check it out!”
While this is a good way to reach all of your followers, I’d much rather have an actual person send me a message, who I know might actually share a decent conversation with me. However, I am curious as to how many people try to start up a conversation, and receive no answer. I’d imagine that a person might set up automated messaging because they get so many new followers a day that it becomes hard for them to keep up. So, what if every person did respond? How are they supposed to keep up with that?
Writing is a business, in some aspects; especially if one is self-published. So, writers need to have a decent sense of customer service, correct? What kind of customer service is it if I ask a question or give a comment or feedback and there is no reply? Certainly that will not encourage me to check out whatever they have linked me to.
Perhaps this is more a matter of product placement. I’m sure just about everyone checks their DMs, and even when they open it and see it’s just another automated message, those links are still there, and the idea is still planted in their head that they can go check it out. Such clever marketing tactics we have now.
Perhaps I’m wrong. Are there any positive aspects to automated messaging? Does anyone use automated messaging, (even outside of Twitter)?